Complaints Management Process

COMPLAINT MANAGEMENT PROCESS

 

    • Register

Healthcare Service providers/recipients of healthcare services/inspection team/investigation team can lodge/ register a complaint to the Sindh Healthcare Commission.

 

    • Review

Assess & review the Compliant by SHCC and decides its maintainability in accordance with the SHCC Act, Rules and Regulations.

 

    • Investigate

SHCC identify and constitute an inquiry committee to investigate the complaint and enquiry committee follow the process of investigation and submit the report along with the recommendations for decision to the competent authority.

 

    • Decision

SHCC board review the investigation report and recommendations submitted by inquiry committee, made decision and inform the concerned for implementation of decision and compliance reporting.