Legal context of Directorate Complaint
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Provision under
SHCC Act 2013
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Enquiry, Inspection & Investigation
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Responsible to enquire into maladministration, malpractice and failures in the provision of healthcare services and issue consequential advice and order.
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Section 4 (2) e
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Responsible to enquire on complaint regarding harassment of healthcare service provider or damage to healthcare establishment property and refer it to the competent forum
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Section 4 (7)
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Has power to make inspection and undertake investigations upon receipt of complaints against any, the Healthcare service providers, Healthcare establishment.
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Section 22 (2 & 4)
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Responsible to prescribe the procedure for the conduct of investigation to be carried out by the Commission under SHCC Act 2013.
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Section 23
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Enquire on a complaint submit by inspection/investigation team regarding obstruction, hindrance or impedance in the performance of function or execution of duty.
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Section 25
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Imposition of fines and penalties
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Will impose and collect penalties on violation, breach or non-compliance of the provisions, rules, regulations, standing order and instruction issued under this Act.
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Section 4 (2) g
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Suspend a license of healthcare establishment if repeated cases of medical negligence of same nature have proved against the Healthcare establishment.
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Section 18 (2)
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Impose a fine up to fifty thousand rupees (Rs. 50,000) upon a healthcare service provider who gives false information, refuses or fails without reasonable cause to furnish information to inspection team.
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Section 22 (5)
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Impose fine which may extend to two hundred thousand rupees upon the complainant, if the complaint, submitted either by an aggrieved person or a healthcare service provider is proved false.
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Section 28 (3)
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Impose a fine which may extend to five hundred thousand rupees upon any person who fails to comply with the final decision or recommendation of the Commission.
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Section 38
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