|
Type
|
Category
|
Sub-Category
|
Description
|
|
Management
|
Institutional
|
Administrative
|
Problems with management & administrative policies & procedures
|
|
Environment
|
Poor building, hygiene or food
|
|
Finances & Billing
|
Healthcare associated cost or billing process
|
|
Service Issues
|
Problems with hospital support services.
|
|
Staffing & Resource
|
Inadequate hospital staff & resources
|
|
Timings & Access
|
Access & Admissions
|
Lack of access of services or staff
|
|
Delays
|
Delays in admissions or access to treatment
|
|
Discharge
|
Early, late or unplanned discharge from the hospital
|
|
Referrals
|
Problem in being referred to a healthcare service
|
|
|
|
Clinical
|
Quality
|
Examination
|
Inadequate patient examination by a clinical staff
|
|
Treatment
|
Poor or unsuccessful clinical treatment
|
|
Quality of Care
|
Sub-standard clinical /nursing care at per SHCC Standards
|
|
Quackery
|
Un-qualified & un-registered healthcare service providers
|
|
Intra Hospital coordination
|
Problems in coordination of treatment & Management of different services by staff.
|
|
Safety
|
Errors in Diagnosis
|
Erroneous, missed or inappropriate treatment
|
|
Medication Errors
|
Errors in prescribing or administering medicines.
|
|
Safety Incidence
|
Events or complications that threatened the safety of patients
|
|
Skills & Conduct
|
Deficiencies in technical or non-technical skills of staff that compromise safety
|
|
|
|
Relationships & Behavior
|
Communication
|
Communication Breakdown
|
Inadequate, delay or absent communication with patients
|
|
Refuses or fails, without reasonable cause, to furnish any information to the SHCC inspection team
|
|
Incorrect Information
|
Communication of wrong, inadequate or conflicting information to patients
|
|
Gives any false or misleading information to the SHCC inspection team
|
|
Patient Staff Dialogue
|
Not listening to patients, lack of shared decision making or conflict.
|
|
Humaneness
|
Respect, Dignity & care
|
Rude, disrespectable, or insensitive behavior to patients
|
|
Staff attitude
|
Poor attitude towards patients & their families
|
|
Patient/healthcare providers/
Establishment’s Rights
|
Violation of Rights
|
Violation of rights provided in the Charters
|
|
Abuse
|
Physical, sexual or emotional abuse
|
|
Confidentiality
|
Breaches of confidentiality
|
|
Consent
|
Coercing or failing to obtain consent
|
|
Discrimination
|
Discrimination against patients/ healthcare provider/establishment
|