Type | Category | Sub-Category | Description |
Management |
Institutional | Administrative | Problems with management & administrative policies & procedures |
Environment | Poor building, hygiene or food | ||
Finances & Billing | Healthcare associated cost or billing process | ||
Service Issues | Problems with hospital support services. | ||
Staffing & Resource | Inadequate hospital staff & resources | ||
Timings & Access | Access & Admissions | Lack of access of services or staff | |
Delays | Delays in admissions or access to treatment | ||
Discharge | Early, late or unplanned discharge from the hospital | ||
Referrals | Problem in being referred to a healthcare service | ||
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Clinical |
Quality | Examination | Inadequate patient examination by a clinical staff |
Treatment | Poor or unsuccessful clinical treatment | ||
Quality of Care | Sub-standard clinical /nursing care at per SHCC Standards | ||
Quackery | Un-qualified & un-registered healthcare service providers | ||
Intra Hospital coordination | Problems in coordination of treatment & Management of different services by staff. | ||
Safety | Errors in Diagnosis | Erroneous, missed or inappropriate treatment | |
Medication Errors | Errors in prescribing or administering medicines. | ||
Safety Incidence | Events or complications that threatened the safety of patients | ||
Skills & Conduct | Deficiencies in technical or non-technical skills of staff that compromise safety | ||
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Relationships & Behavior |
Communication | Communication Breakdown | Inadequate, delay or absent communication with patients |
Refuses or fails, without reasonable cause, to furnish any information to the SHCC inspection team | |||
Incorrect Information | Communication of wrong, inadequate or conflicting information to patients | ||
Gives any false or misleading information to the SHCC inspection team | |||
Patient Staff Dialogue | Not listening to patients, lack of shared decision making or conflict. | ||
Humaneness | Respect, Dignity & care | Rude, disrespectable, or insensitive behavior to patients | |
Staff attitude | Poor attitude towards patients & their families | ||
Patient/healthcare providers/ Establishment’s Rights | Violation of Rights | Violation of rights provided in the Charters | |
Abuse | Physical, sexual or emotional abuse | ||
Confidentiality | Breaches of confidentiality | ||
Consent | Coercing or failing to obtain consent | ||
Discrimination | Discrimination against patients/ healthcare provider/establishment | ||
