Complaints Management Process

Quick Links

  • Register

    Healthcare Service providers/recipients of healthcare services/inspection team/investigation team can lodge/ register a complaint to the Sindh Healthcare Commission.

  • Review

    Assess & review the Compliant by SHCC and decides its maintainability in accordance with the SHCC Act, Rules and Regulations.

  • Investigate

    SHCC identify and constitute an inquiry committee to investigate the complaint and enquiry committee follow the process of investigation and submit the report along with the recommendations for decision to the competent authority.

  • Decision

    SHCC board review the investigation report and recommendations submitted by inquiry committee, made decision and inform the concerned for implementation of decision and compliance reporting.