| Legal context of Directorate Complaint | Provision under SHCC Act 2013 |
|---|---|
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Enquiry, Inspection & Investigation |
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Responsible to enquire into maladministration, malpractice and failures in the provision of healthcare services and issue consequential advice and order. |
Section 4 (2) e |
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Responsible to enquire on complaint regarding harassment of healthcare service provider or damage to healthcare establishment property and refer it to the competent forum |
Section 4 (7) |
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Has power to make inspection and undertake investigations upon receipt of complaints against any, the Healthcare service providers, Healthcare establishment. |
Section 22 (2 & 4) |
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Responsible to prescribe the procedure for the conduct of investigation to be carried out by the Commission under SHCC Act 2013. |
Section 23 |
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Enquire on a complaint submit by inspection/investigation team regarding obstruction, hindrance or impedance in the performance of function or execution of duty. |
Section 25 |
| Imposition of fines and penalties | |
|---|---|
|
Will impose and collect penalties on violation, breach or non-compliance of the provisions, rules, regulations, standing order and instruction issued under this Act. |
Section 4 (2) g |
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Suspend a license of healthcare establishment if repeated cases of medical negligence of same nature have proved against the Healthcare establishment. |
Section 18 (2) |
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Impose a fine up to fifty thousand rupees (Rs. 50,000) upon a healthcare service provider who gives false information, refuses or fails without reasonable cause to furnish information to inspection team. |
Section 22 (5) |
|
Impose fine which may extend to two hundred thousand rupees upon the complainant, if the complaint, submitted either by an aggrieved person or a healthcare service provider is proved false. |
Section 28 (3) |
|
Impose a fine which may extend to five hundred thousand rupees upon any person who fails to comply with the final decision or recommendation of the Commission. |
Section 38 |
